Last Updated: November 2025

1. Introduction and Acceptance

Welcome to Lenovo Exclusive Store by IMD, an authorized Lenovo service center. By utilizing our repair and maintenance services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

2. Services Provided

We provide repair, maintenance, and technical support services for Lenovo products including but not limited to:

• Laptops and notebooks
• Desktop computers and workstations
• Tablets and mobile devices
• Smartphones
• Servers and enterprise equipment
• Accessories and peripherals

3. Warranty and Service Terms

3.1 Manufacturer Warranty: Devices under active Lenovo manufacturer warranty will be serviced according to Lenovo's warranty terms and conditions.

3.2 Out-of-Warranty Service: Devices outside warranty coverage will incur service fees for parts and labor. You will receive a detailed quote before any paid work begins.

3.3 Service Estimate: All estimates are valid for 30 days from the date of issue and are subject to change based on diagnostic findings.

4. Customer Responsibilities

4.1 Data Backup: You are solely responsible for backing up all data before service. We are not responsible for any data loss during repair or service procedures.

4.2 Passwords: You must provide all necessary passwords and access credentials required to diagnose and repair your device.

4.3 Authenticity: You warrant that the device submitted for service is legally owned by you and not stolen or obtained through fraudulent means.

4.4 Device Pickup: Repaired devices must be collected within 30 days of completion notice. Devices left beyond this period may incur storage fees.

5. Liability and Disclaimers

5.1 Limitation of Liability: Our liability is limited to the cost of the service performed. We are not liable for consequential, incidental, or indirect damages including loss of data, business interruption, or loss of profits.

5.2 No Data Recovery Guarantee: While we take precautions to preserve data, we do not guarantee data preservation or recovery during repairs.

5.3 Third-Party Software: We are not responsible for issues arising from third-party software, unauthorized modifications, or user-installed applications.

6. Repair Process and Timeline

6.1 Diagnostic Period: Initial diagnostics typically take 2-5 business days. Complex issues may require additional time.

6.2 Parts Availability: Repair timelines depend on parts availability. We will notify you of any delays in parts procurement.

6.3 Approval Required: No paid repairs will be performed without your explicit approval of the quoted cost.

7. Payment Terms

7.1 Payment Methods: We accept cash, credit/debit cards, and bank transfers as specified at our location.

7.2 Diagnostic Fee: A non-refundable diagnostic fee may apply for out-of-warranty devices if repairs are not authorized.

7.3 Full Payment Required: Full payment is required before device release unless otherwise arranged.

8. Service Guarantee

Repairs performed by our center are guaranteed for 90 days from the date of service completion against defects in workmanship. This guarantee does not cover new damage, liquid damage, or issues unrelated to the original repair.

9. Abandoned Devices

Devices not collected within 90 days of completion notice will be considered abandoned. We reserve the right to dispose of abandoned devices to recover storage and administrative costs.

10. Dispute Resolution

Any disputes arising from our services shall be resolved through good faith negotiation. If resolution cannot be reached, disputes will be subject to the jurisdiction of local courts.

11. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of modified terms.

12. Contact Information

For questions regarding these terms, please contact us at:
Lenovo Exclusive Store by IMD
[Address]
[Phone Number]
[Email Address]

Last Updated: November 2025

1. Introduction

At Lenovo Exclusive Store by IMD, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our Lenovo service center services.

2. Information We Collect

2.1 Personal Information:

• Name, contact information (phone number, email address, physical address)
• Government-issued ID information (when required for warranty claims)
• Payment information and billing details

2.2 Device Information:

• Device make, model, and serial number
• Technical specifications and configuration details
• Warranty status and purchase information
• Description of device issues and repair history

2.3 Service Records:

• Service dates and repair details
• Parts used and labor performed
• Diagnostic results and technical notes
• Communication history regarding your service

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To diagnose, repair, and maintain your Lenovo devices
• Warranty Processing: To verify warranty status and submit warranty claims to Lenovo
• Communication: To contact you about service status, quotes, and pickup notifications
• Payment Processing: To process payments for services rendered
• Record Keeping: To maintain service history for quality assurance and future reference
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

4.1 Lenovo: We may share necessary information with Lenovo for warranty verification and claims processing.

4.2 Service Partners: In some cases, we may need to share information with authorized Lenovo service partners for parts procurement or specialized repairs.

4.3 Legal Requirements: We may disclose information when required by law, court order, or government regulation.

4.4 No Third-Party Marketing: We do not sell, rent, or share your personal information with third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure storage of physical and digital records
• Access controls limiting data access to authorized personnel only
• Encryption of sensitive data during transmission
• Regular security assessments and updates

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information and service records for:

• Active customer records: Duration of service relationship plus 7 years
• Service and warranty records: As required by Lenovo and local regulations (typically 3-7 years)
• Financial records: As required by tax and accounting regulations

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Objection: Object to certain uses of your information
• Data Portability: Request a copy of your information in a portable format

To exercise these rights, please contact us using the information provided below.

8. Device Data and Content

8.1 Customer Data: While servicing your device, our technicians may have access to data stored on it. We do not intentionally access, view, or copy your personal files, photos, or documents.

8.2 Data Backup Responsibility: You are responsible for backing up your data before service. We are not responsible for any data loss.

8.3 Data Wiping: For devices being disposed of or returned, we recommend professional data wiping services.

9. Cookies and Website Data

If you use our website or online booking system, we may collect:

• Browser type and device information
• IP address and location data
• Pages visited and time spent on site
• Cookies for functionality and analytics

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If a parent or guardian becomes aware that their child has provided us with information, please contact us.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Lenovo Exclusive Store by IMD
[Address]
[Phone Number]
[Email Address]
Privacy Officer: [Name/Department]

13. Regulatory Compliance

This Privacy Policy complies with applicable data protection laws and regulations in [Your Country/Region]. For international customers, we adhere to relevant cross-border data transfer requirements.